Customer Testimonials
Good and friendly , Shane Curry helped us with our decision on our new vehicle, thanks Shane
Horrible place to go to and deal with. We had been communicating with Leslie about negotiating prices. We drove 4+ hours to them just for Joseph to say they don't negotiate at all. We mention the talk with Leslie in the room and he responds as if that's the first time he had heard of us wanting to negotiate. Another thing, we made it very clear to talk first before doing ANYTHING!!!!!!!!! When we get there and pull out the paperwork they had brought out check already written off WITHOUT DISCUSSION! We had asked for nothing to be done ... Read More DealerRater - Jan 16, 2024
Outstanding customer service and communication. We definitely loved the way our salesman guided us trough the hole process. Thank you guys so much for your courtesy!
Staff very cordial. Use your name in conversation. Didn’t rush the process. Everyone was very friendly
Not the dreaded overbearing pushy salespeople, an actual pleasure to do business with at every step of the process.
Excellent service with knowledgeable service advisor. Fast service with great customer experience. Will recommend to all INFINITI customers!
I got my car 5 months ago but since then having to take it back 5 times but still having issues, is making me very disappointed. The only positive side is Mitch is service has been very patient and really does try but the issues with this SUV are still there and I don’t know how to get things done properly. I really am at the finally straw with this car and losing faith in the technicians working on the vehicle. It wasn’t 10 mins after driving away after getting my car back from being in the service department for 5 days ... Read More DealerRater - Jul 27, 2023
Provided excellent service on my 2015 Q50. I was out of town and Art was able to work on vehicle immediately to continue on with vacation and travel back to Houston
Top notch customer service and communication with the customer is outstanding. Would definitely do business with Ed Hicks INFINITI.
Customer service is amazing and I enjoy my time with experience every time go into the service department
I have had two QX60's and will probably get a new one soon. Love the service.
I have to say, the staff here are amazing.
They were so welcoming when I took my vehicle in for an oil change. I was also impressed How my advisor Mitch got me in and out and took care of all the needs of my vehicle. Plus, The GM came out to say hello which I thought was so cool. I’ve been to other dealerships and I would say his the only one that took the time to come out and talk to the customers.
So Things like this will keep customers coming back again and again. So Bravo ... Read More DealerRater - Apr 19, 2023
Visited this dealership almost for a year and me and my brother decided to buy two new QX60 here! Rick and Ed are so nice and helpful!! Excellent experience in this dealership!!
Awesome, amazing experience in purchasing a new car. Staff went above and beyond expectations. Lobby was pristine clean. Best experience ever.
Always wonderful service with warm hearted and happy employees. I am never disappointed getting my vehicle serviced here.
Kyle Clugy was incredibly knowledgeable, provided excellent customer service and the diligent finance team made for an overall superior shopping experience. We are so happy with our purchase!
Had such an amazing experience during the sales process. Not so much with the service team. Had service done on my vehicle and the loaner they gave me not only was filthy but in the back seat had two condoms. Yes condoms. Informed my service advisor Ns absolutely nothing was done. She never even escalated it to her manager. So disappointed. Utterly disgusting.
Cody Clemens was our salesperson for our 2022 INFINITI and we could not have asked for anyone better. He is excellent in all aspects of his job and goes above and beyond. We have had nothing but the best experience with him and the departments at the dealership. We have called him at different daytime and nighttime hours with a question regarding our vehicle gadgets and he has always answered and has been very willing to help. We have bought many vehicles and he has made our experience with INFINITI wanting to continue doing business with them in the future.
I was extremely satisfied with the professionalism of CODY CLEMENS. This is my 3rd purchase and satisfied with each one. He went above and beyond to make sure I was satisfied with each one of my vehicles. Cody is always patient and answered all my questions about the vehicles and showing me all the features. I highly recommend Cody. I will request Cody when I purchase my next vehicle.
Allegra was incredibly helpful in a stressful situation when my car needed repair and I had no transportation. I was in CorpusChristi just for a day and she went above and beyond to help me secure towing and transportation to a car rental place. She kept me updated with progress and even assured me she could help provide any documentation necessary for my insurance claim.
Everyone was very Friendly and Eager to Help us, they were very Polite and Informative.
Excellent and help was considered to be above our expectations. Help was great and complete
I was extremely satisfied with the professionalism of Rick and Eddie. They were both very attentive and made the whole process of buying my QX60 very effortless. The staff at INFINITI is very approachable and I highly recommend them.
Very honest and takes good care of my car. I can drive it across the country with no worries. David Lewis is awesome.
Superb service on all fronts!! Highly recommend!! Great staff that are highly competent and super friendly.
Great service fast turn around friendly knowledgeable great job price for service was reasonable will recommend
I always wanted an infinite. Told color of exterior and interior that I wanted. Houston wouldn't trade with them so they kept searching without asking me.....was so glad they did...found what i wanted in Austin and was here in a couple of days. I love my car!!! Thank you Cody and Edward.
Good place to shop and good service clean and good coffee and goodies I like
This Dealership is great and what a promise they will do to your satisfaction and great work
All the Staff is Friendly Courteous Helpful. Dealership is Clean
I work here and I would highly recommend anyone to come visit with us! We will welcome you and give you the best buying experience you’ve ever had!
Amazing Staff! Big shout out to Rick Garza! Super great salesperson!
All staff were very helpful and friendly. Very happy with my experience in buying my vehicle from this dealership. The Salesperson Cynthia Garza was awesome.
The dealership was easy to work with. My husband and I are very pleased with the QX50, and the people we worked with. Karen Cone
I’ve always have had a great experience with these people. Amanda is Amazing! I’m in the car repair business, hang on to her before someone steals her away!
Highly recommend! Cody was our salesman and he sure did win us over. He went over and above and made us extremely happy. We will be returning in 6 months to purchase a vehicle for our daughter. Thank you Cody and team! 🙌🏽
Clean waiting room. Free car washing, free oil change, free gift!
Was lied to and given excuses about the damage to my car. The I had gotten a flat tire, and when I went to put the spare on the lug nuts were cross threaded and on so tight that I broke 1 of the studs off, and couldn't change the tire. When I approached the dealership about it, they were the last to service the car, they told me that the impact of whatever caused the flat likely causes the studs to strip. That sounded so unbelievably able to me that I kept barking up the chain of command, till ... Read More DealerRater - Sep 18, 2020
David is the best!!Always great CS...and a smile!
Was very good experience purchasing my truck here at ED Hicks INFINITI. Thank you guys
excellent service and quality
Service Center was professional.
Because I have an infinity now and I cannot wait to be able to trade it in.
We went in just to check out the cars, Andrew was so knowable about the vehicles and friendly. We were really impressed with the service we received. Made the buying experience very pleasant!!
Looked here for a deal 3 years ago, and ended up goo g to San Antonio. This time around they made an offer nobody could beat. We have been Ed Hicks customers going on 14 years. Loyalty does have its rewards. And with Nissans, Mercedez, and Infinit to choose from, you have plenty of price range options. Going to return for when I'm ready to get my Q60.
Very happy with my over all experience. The staff was great through the entire process. I came out with the perfect vehicle that suits my needs. I highly recommend ed hicks infinity.
Andrew was willing to work with us and was very professional. He answered all of our questions and got back to us as promised. Great experience.
We have purchased several cars through the years and this was by far the best experience ever! Most times we drop of our trade and wait for a call on the value which comes hours later. Then do the finance app and leave while waiting a few more hours for another call etc. Not this time- everything was done quickly and efficiently. Marco and Andrew were the best, and maybe it's because this was our first time purchasing at a luxury dealership, but we never felt like we were being worked over. Our last vehicle was a sticker price ... Read More DealerRater - Aug 16, 2017
Patient and understanding of the customer demands. Found a deal that was able to work with needs. Appreciate the complementary burger after waiting for so long and courteous.
I went into Ed Hicks INFINITI originally looking at the new Q60 coupe and met Andrew. He was extremely knowledgeable on the car, all of its features and INFINITI in general. Not once did he have to look anything up and answered every question confidently and even provided more information that I would have known to ask. From day one there was never any pressure to buy but he did follow up occasionally to see how I was and if I had any additional questions.
I came back to the dealership one evening and saw the new QX30 and felt ... Read More DealerRater - May 5, 2017
The group at INFINITI worked with me and my family 100% . We appreciate the INFINITI Team and would like to recognize Niko and Marco for working out all the kinks and getting this deal completed.
I was very happy with the customer service and they did their best to get me the best deal possible....go see Andrew Jones... He's still been following up and checking on me a month after the sale.
Staff was fast and friendly and worked with me to get the best deal.This was my first time purchasing a car and my experience was amazing.