Customer Testimonials

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DealerRater Jun 11, 2024

Good and friendly , Shane Curry helped us with our decision on our new vehicle, thanks Shane

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DealerRater Dec 4, 2023

Outstanding customer service and communication. We definitely loved the way our salesman guided us trough the hole process. Thank you guys so much for your courtesy!

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DealerRater Nov 29, 2023

Staff very cordial. Use your name in conversation. Didn’t rush the process. Everyone was very friendly

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DealerRater Sep 7, 2023

Not the dreaded overbearing pushy salespeople, an actual pleasure to do business with at every step of the process.

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DealerRater Aug 14, 2023

Excellent service with knowledgeable service advisor. Fast service with great customer experience. Will recommend to all INFINITI customers!

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DealerRater May 19, 2023

Provided excellent service on my 2015 Q50. I was out of town and Art was able to work on vehicle immediately to continue on with vacation and travel back to Houston

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DealerRater May 7, 2023

Top notch customer service and communication with the customer is outstanding. Would definitely do business with Ed Hicks INFINITI.

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DealerRater May 4, 2023

Customer service is amazing and I enjoy my time with experience every time go into the service department

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DealerRater May 1, 2023

I have had two QX60's and will probably get a new one soon. Love the service.

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DealerRater Apr 19, 2023

I have to say, the staff here are amazing. They were so welcoming when I took my vehicle in for an oil change. I was also impressed How my advisor Mitch got me in and out and took care of all the needs of my vehicle. Plus, The GM came out to say hello which I thought was so cool. I’ve been to other dealerships and I would say his the only one that took the time to come out and talk to the customers. So Things like this will keep customers coming back again and again. So Bravo ...

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DealerRater Mar 31, 2023

Visited this dealership almost for a year and me and my brother decided to buy two new QX60 here! Rick and Ed are so nice and helpful!! Excellent experience in this dealership!!

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DealerRater Mar 5, 2023

Awesome, amazing experience in purchasing a new car. Staff went above and beyond expectations. Lobby was pristine clean. Best experience ever.

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DealerRater Feb 5, 2023

Always wonderful service with warm hearted and happy employees. I am never disappointed getting my vehicle serviced here.

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DealerRater Sep 30, 2022

Kyle Clugy was incredibly knowledgeable, provided excellent customer service and the diligent finance team made for an overall superior shopping experience. We are so happy with our purchase!

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DealerRater Aug 20, 2022

Cody Clemens was our salesperson for our 2022 INFINITI and we could not have asked for anyone better. He is excellent in all aspects of his job and goes above and beyond. We have had nothing but the best experience with him and the departments at the dealership. We have called him at different daytime and nighttime hours with a question regarding our vehicle gadgets and he has always answered and has been very willing to help. We have bought many vehicles and he has made our experience with INFINITI wanting to continue doing business with them in the future.

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DealerRater Aug 16, 2022

I was extremely satisfied with the professionalism of CODY CLEMENS. This is my 3rd purchase and satisfied with each one. He went above and beyond to make sure I was satisfied with each one of my vehicles. Cody is always patient and answered all my questions about the vehicles and showing me all the features. I highly recommend Cody. I will request Cody when I purchase my next vehicle.

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DealerRater Aug 16, 2022

Allegra was incredibly helpful in a stressful situation when my car needed repair and I had no transportation. I was in CorpusChristi just for a day and she went above and beyond to help me secure towing and transportation to a car rental place. She kept me updated with progress and even assured me she could help provide any documentation necessary for my insurance claim.

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DealerRater Jun 26, 2022

Everyone was very Friendly and Eager to Help us, they were very Polite and Informative.

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DealerRater May 31, 2022

Excellent and help was considered to be above our expectations. Help was great and complete

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DealerRater May 9, 2022

I was extremely satisfied with the professionalism of Rick and Eddie. They were both very attentive and made the whole process of buying my QX60 very effortless. The staff at INFINITI is very approachable and I highly recommend them.

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DealerRater May 3, 2022

Very honest and takes good care of my car. I can drive it across the country with no worries. David Lewis is awesome.

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DealerRater Apr 7, 2022

Superb service on all fronts!! Highly recommend!! Great staff that are highly competent and super friendly.

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DealerRater Mar 25, 2022

Great service fast turn around friendly knowledgeable great job price for service was reasonable will recommend

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DealerRater Feb 10, 2022

I always wanted an infinite. Told color of exterior and interior that I wanted. Houston wouldn't trade with them so they kept searching without asking me.....was so glad they did...found what i wanted in Austin and was here in a couple of days. I love my car!!! Thank you Cody and Edward.

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DealerRater Feb 9, 2022

Good place to shop and good service clean and good coffee and goodies I like

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DealerRater Dec 13, 2021

This Dealership is great and what a promise they will do to your satisfaction and great work

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DealerRater Aug 13, 2021

All the Staff is Friendly Courteous Helpful. Dealership is Clean

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Facebook Aug 5, 2021

I work here and I would highly recommend anyone to come visit with us! We will welcome you and give you the best buying experience you’ve ever had!

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Facebook Jun 26, 2021

Amazing Staff! Big shout out to Rick Garza! Super great salesperson!

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DealerRater Jun 11, 2021

All staff were very helpful and friendly. Very happy with my experience in buying my vehicle from this dealership. The Salesperson Cynthia Garza was awesome.

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DealerRater Feb 8, 2021

The dealership was easy to work with. My husband and I are very pleased with the QX50, and the people we worked with. Karen Cone

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DealerRater Jan 20, 2021

I’ve always have had a great experience with these people. Amanda is Amazing! I’m in the car repair business, hang on to her before someone steals her away!

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Facebook Jan 3, 2021

Highly recommend! Cody was our salesman and he sure did win us over. He went over and above and made us extremely happy. We will be returning in 6 months to purchase a vehicle for our daughter. Thank you Cody and team! 🙌🏽

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Facebook Sep 24, 2020

Clean waiting room. Free car washing, free oil change, free gift!

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Facebook Jul 21, 2020

David is the best!!Always great CS...and a smile!

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Facebook Jul 3, 2020

Was very good experience purchasing my truck here at ED Hicks INFINITI. Thank you guys

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Facebook Jun 7, 2020

excellent service and quality

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Facebook Apr 27, 2020

Service Center was professional.

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Facebook Feb 25, 2019

Because I have an infinity now and I cannot wait to be able to trade it in.

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Facebook Apr 10, 2018

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DealerRater Apr 1, 2018

We went in just to check out the cars, Andrew was so knowable about the vehicles and friendly. We were really impressed with the service we received. Made the buying experience very pleasant!!

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DealerRater Mar 11, 2018

Looked here for a deal 3 years ago, and ended up goo g to San Antonio. This time around they made an offer nobody could beat. We have been Ed Hicks customers going on 14 years. Loyalty does have its rewards. And with Nissans, Mercedez, and Infinit to choose from, you have plenty of price range options. Going to return for when I'm ready to get my Q60.

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DealerRater Oct 1, 2017

Very happy with my over all experience. The staff was great through the entire process. I came out with the perfect vehicle that suits my needs. I highly recommend ed hicks infinity.

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DealerRater Sep 25, 2017

Andrew was willing to work with us and was very professional. He answered all of our questions and got back to us as promised. Great experience.

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DealerRater Aug 16, 2017

We have purchased several cars through the years and this was by far the best experience ever! Most times we drop of our trade and wait for a call on the value which comes hours later. Then do the finance app and leave while waiting a few more hours for another call etc. Not this time- everything was done quickly and efficiently. Marco and Andrew were the best, and maybe it's because this was our first time purchasing at a luxury dealership, but we never felt like we were being worked over. Our last vehicle was a sticker price ...

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DealerRater Jul 3, 2017

Patient and understanding of the customer demands. Found a deal that was able to work with needs. Appreciate the complementary burger after waiting for so long and courteous.

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DealerRater May 5, 2017

I went into Ed Hicks INFINITI originally looking at the new Q60 coupe and met Andrew. He was extremely knowledgeable on the car, all of its features and INFINITI in general. Not once did he have to look anything up and answered every question confidently and even provided more information that I would have known to ask. From day one there was never any pressure to buy but he did follow up occasionally to see how I was and if I had any additional questions. I came back to the dealership one evening and saw the new QX30 and felt ...

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DealerRater Apr 27, 2017

The group at INFINITI worked with me and my family 100% . We appreciate the INFINITI Team and would like to recognize Niko and Marco for working out all the kinks and getting this deal completed.

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DealerRater Apr 20, 2017

I was very happy with the customer service and they did their best to get me the best deal possible....go see Andrew Jones... He's still been following up and checking on me a month after the sale.

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DealerRater Oct 27, 2016

Staff was fast and friendly and worked with me to get the best deal.This was my first time purchasing a car and my experience was amazing.

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