The dealership was easy to work with. My husband and I are very pleased with the QX50, and the people we worked with. Karen Cone
I’ve always have had a great experience with these people. Amanda is Amazing! I’m in the car repair business, hang on to her before someone steals her away!
Thank you to Colten and Rodney for your exceptional customer service! Happy to be part of the INFINITI family!
You guys ROCK!!!
Was surprised at how cheap my oil change was! Service Dept was clean and the people were friendly. I will be back.
Great experience. Was happy to see a friendly female face in the service department.
We just purchased our 2nd infinity on Friday. We went from a Q50 to a Q60 turbo 2019. I loved my Q50 for so many reasons but the “Infinity experience” is the best!! Great customer service, all employees are always very courteous and personable. Sara the Service Manager is so wonderful and understanding, just remembering to reach back out to me is a good feeling that I was not forgotten. We had a situation with our Q50 the day after Christmas, we were on our way to San Antonio and the car started acting weird like it wanted to stall. So, ...
Very accommodating, friendly, and responsive service department.
Very good service department and sales staff. The Hicks are well known and active members of the community. They are well liked and respected for their fairness and generosity.
Great staff, nice atmosphere. Was first time and recieved great service.
This service department always takes great care of me and my car. Professional and friendly everytime!
Jesse is professional , informative and went the extra mile helping with small details.
Very polite and professional. We shall see how the service turns out when the parts arrive.
Dave from service was very professional and helpful...
I brought a INFINITI Q50. Great car..Thanks Frank.
I leased a Rogue Sport. It was a pleasure doing business with them.
Excellent! Scheduled service appointment in less than an hour.
My car was serviced and washed!! Looks great! Thank you very much!!
Service was wonderful. Smiley met me with a smile and provided wonderful client service. I asked for a discount coupon and he said that there is one currently active which was applied to my bill. However, in fairness to your INFINITI competitors, when you visit their websites, they have tons of meaningful coupons in their adds that helps offset the service cost. I wish Ed Hicks would do the same but maybe limiting it due to lack of competition in the area. The customer lounge is kept clean but always lacking in snacks such as fresh fruits and fresh cookies. ...
Nice selection of vehicles!
I have never had a bad experience here. Owning an INFINITI is amazing.
We went in just to check out the cars, Andrew was so knowable about the vehicles and friendly. We were really impressed with the service we received. Made the buying experience very pleasant!!
Looked here for a deal 3 years ago, and ended up goo g to San Antonio. This time around they made an offer nobody could beat. We have been Ed Hicks customers going on 14 years. Loyalty does have its rewards. And with Nissans, Mercedez, and Infinit to choose from, you have plenty of price range options. Going to return for when I'm ready to get my Q60.
I was traveling from out of town and needed an oil change for my INFINITI. I called these guys and was greeted in a very friendly manner. They got me in and out very quickly. They also gave me a military discount. Top notch service department!
Andrew was willing to work with us and was very professional. He answered all of our questions and got back to us as promised. Great experience.
Very happy with my over all experience. The staff was great through the entire process. I came out with the perfect vehicle that suits my needs. I highly recommend ed hicks infinity.
We have purchased several cars through the years and this was by far the best experience ever! Most times we drop of our trade and wait for a call on the value which comes hours later. Then do the finance app and leave while waiting a few more hours for another call etc. Not this time- everything was done quickly and efficiently. Marco and Andrew were the best, and maybe it's because this was our first time purchasing at a luxury dealership, but we never felt like we were being worked over. Our last vehicle was a sticker price ...
Patient and understanding of the customer demands. Found a deal that was able to work with needs. Appreciate the complementary burger after waiting for so long and courteous.
I went into Ed Hicks INFINITI originally looking at the new Q60 coupe and met Andrew. He was extremely knowledgeable on the car, all of its features and INFINITI in general. Not once did he have to look anything up and answered every question confidently and even provided more information that I would have known to ask. From day one there was never any pressure to buy but he did follow up occasionally to see how I was and if I had any additional questions. I came back to the dealership one evening and saw the new QX30 and felt ...
The group at INFINITI worked with me and my family 100% . We appreciate the INFINITI Team and would like to recognize Niko and Marco for working out all the kinks and getting this deal completed.
I was very happy with the customer service and they did their best to get me the best deal possible....go see Andrew Jones... He's still been following up and checking on me a month after the sale.
Staff was fast and friendly and worked with me to get the best deal.This was my first time purchasing a car and my experience was amazing.
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