Customer Testimonials

DealerRater logo
DealerRater Feb 8, 2021

The dealership was easy to work with. My husband and I are very pleased with the QX50, and the people we worked with. Karen Cone

Read at DealerRater

DealerRater logo
DealerRater Jan 20, 2021

I’ve always have had a great experience with these people. Amanda is Amazing! I’m in the car repair business, hang on to her before someone steals her away!

Read at DealerRater

Google logo
Google Jul 28, 2020
Google logo
Google Jul 22, 2020

Thank you to Colten and Rodney for your exceptional customer service! Happy to be part of the INFINITI family!

Read at Google

Google logo
Google Jul 1, 2020

You guys ROCK!!!

Read at Google

Google logo
Google Jun 30, 2020

Was surprised at how cheap my oil change was! Service Dept was clean and the people were friendly. I will be back.

Read at Google

Google logo
Google Feb 27, 2020

Great experience. Was happy to see a friendly female face in the service department.

Read at Google

Google logo
Google Feb 4, 2020

We just purchased our 2nd infinity on Friday. We went from a Q50 to a Q60 turbo 2019. I loved my Q50 for so many reasons but the “Infinity experience” is the best!! Great customer service, all employees are always very courteous and personable. Sara the Service Manager is so wonderful and understanding, just remembering to reach back out to me is a good feeling that I was not forgotten. We had a situation with our Q50 the day after Christmas, we were on our way to San Antonio and the car started acting weird like it wanted to stall. So, ...

Read at Google

Google logo
Google Jun 22, 2019

Very accommodating, friendly, and responsive service department.

Read at Google

Google logo
Google Jun 18, 2019

Very good service department and sales staff. The Hicks are well known and active members of the community. They are well liked and respected for their fairness and generosity.

Read at Google

Google logo
Google Jun 17, 2019

Great staff, nice atmosphere. Was first time and recieved great service.

Read at Google

Google logo
Google Jun 13, 2019

This service department always takes great care of me and my car. Professional and friendly everytime!

Read at Google

Google logo
Google May 22, 2019

Jesse is professional , informative and went the extra mile helping with small details.

Read at Google

Google logo
Google Apr 18, 2019
Google logo
Google Apr 13, 2019
Google logo
Google Mar 25, 2019
Google logo
Google Mar 23, 2019
Google logo
Google Mar 7, 2019

Very polite and professional. We shall see how the service turns out when the parts arrive.

Read at Google

Google logo
Google Mar 6, 2019

Dave from service was very professional and helpful...

Read at Google

Google logo
Google Feb 17, 2019

I brought a INFINITI Q50. Great car..Thanks Frank.

Read at Google

Google logo
Google Jan 19, 2019

I leased a Rogue Sport. It was a pleasure doing business with them.

Read at Google

Google logo
Google Jan 8, 2019
Google logo
Google Nov 27, 2018

Excellent! Scheduled service appointment in less than an hour.

Read at Google

Google logo
Google Nov 9, 2018
Google logo
Google Oct 30, 2018
Google logo
Google Oct 22, 2018

My car was serviced and washed!! Looks great! Thank you very much!!

Read at Google

Google logo
Google Oct 20, 2018
Google logo
Google Oct 10, 2018
Google logo
Google Oct 4, 2018
Google logo
Google Sep 5, 2018
Google logo
Google Jul 19, 2018

Service was wonderful. Smiley met me with a smile and provided wonderful client service. I asked for a discount coupon and he said that there is one currently active which was applied to my bill. However, in fairness to your INFINITI competitors, when you visit their websites, they have tons of meaningful coupons in their adds that helps offset the service cost. I wish Ed Hicks would do the same but maybe limiting it due to lack of competition in the area. The customer lounge is kept clean but always lacking in snacks such as fresh fruits and fresh cookies. ...

Read at Google

Google logo
Google Jul 16, 2018
Google logo
Google Jun 28, 2018

Nice selection of vehicles!

Read at Google

Google logo
Google Jun 7, 2018

I have never had a bad experience here. Owning an INFINITI is amazing.

Read at Google

Google logo
Google May 16, 2018
DealerRater logo
DealerRater Apr 1, 2018

We went in just to check out the cars, Andrew was so knowable about the vehicles and friendly. We were really impressed with the service we received. Made the buying experience very pleasant!!

Read at DealerRater

DealerRater logo
DealerRater Mar 12, 2018

Looked here for a deal 3 years ago, and ended up goo g to San Antonio. This time around they made an offer nobody could beat. We have been Ed Hicks customers going on 14 years. Loyalty does have its rewards. And with Nissans, Mercedez, and Infinit to choose from, you have plenty of price range options. Going to return for when I'm ready to get my Q60.

Read at DealerRater

Google logo
Google Feb 15, 2018

I was traveling from out of town and needed an oil change for my INFINITI. I called these guys and was greeted in a very friendly manner. They got me in and out very quickly. They also gave me a military discount. Top notch service department!

Read at Google

Google logo
Google Jan 4, 2018
DealerRater logo
DealerRater Sep 25, 2017

Andrew was willing to work with us and was very professional. He answered all of our questions and got back to us as promised. Great experience.

Read at DealerRater

DealerRater logo
DealerRater Sep 22, 2017

Very happy with my over all experience. The staff was great through the entire process. I came out with the perfect vehicle that suits my needs. I highly recommend ed hicks infinity.

Read at DealerRater

DealerRater logo
DealerRater Aug 17, 2017

We have purchased several cars through the years and this was by far the best experience ever! Most times we drop of our trade and wait for a call on the value which comes hours later. Then do the finance app and leave while waiting a few more hours for another call etc. Not this time- everything was done quickly and efficiently. Marco and Andrew were the best, and maybe it's because this was our first time purchasing at a luxury dealership, but we never felt like we were being worked over. Our last vehicle was a sticker price ...

Read at DealerRater

DealerRater logo
DealerRater Jun 27, 2017

Patient and understanding of the customer demands. Found a deal that was able to work with needs. Appreciate the complementary burger after waiting for so long and courteous.

Read at DealerRater

DealerRater logo
DealerRater May 5, 2017

I went into Ed Hicks INFINITI originally looking at the new Q60 coupe and met Andrew. He was extremely knowledgeable on the car, all of its features and INFINITI in general. Not once did he have to look anything up and answered every question confidently and even provided more information that I would have known to ask. From day one there was never any pressure to buy but he did follow up occasionally to see how I was and if I had any additional questions. I came back to the dealership one evening and saw the new QX30 and felt ...

Read at DealerRater

DealerRater logo
DealerRater Apr 25, 2017

The group at INFINITI worked with me and my family 100% . We appreciate the INFINITI Team and would like to recognize Niko and Marco for working out all the kinks and getting this deal completed.

Read at DealerRater

DealerRater logo
DealerRater Apr 20, 2017

I was very happy with the customer service and they did their best to get me the best deal possible....go see Andrew Jones... He's still been following up and checking on me a month after the sale.

Read at DealerRater

DealerRater logo
DealerRater Oct 27, 2016

Staff was fast and friendly and worked with me to get the best deal.This was my first time purchasing a car and my experience was amazing.

Read at DealerRater


Leave Us A Review